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Terms of Service (TOS)

Service: the hosted service for hivedrop and alt-rtc-java
Provider: Alterante Inc. ("we," "us")
Effective date: 2026-08-24
TOS Version: 1.0
Contact: support@alterante.com
Company website: https://www.alterante.com

By accessing the website, starting a trial, or using the hosted service (together, the "Service"), you agree to these Terms. If you are agreeing on behalf of a company, you represent that you are authorized to bind it ("Customer," "you"). If you do not agree, do not use the Service.

1. The Service

hivedrop and alt-rtc-java (each, and together, the "Product") are peer-to-peer audio/video calling products. When you use our hosted service, we operate the coordination/signaling server that introduces the two participants to each other. Call media flows directly between participants and is end-to-end encrypted. Where a direct connection is not possible, the traffic is relayed through the server as encrypted data that we cannot read. We do not have access to the content of your calls (audio, video, chat, or files exchanged in a call).

The managed hosting service is offered for business use. The Service may include usage controls ("tokens") that meter and allocate meeting creation; these controls and their allocation are part of your plan.

2. Eligibility and accounts

You must be able to form a binding contract and, for the managed service, use it for business purposes. You are responsible for any credentials, meeting identifiers, server passwords, and invite links you create or share, and for all activity conducted through your allocation. Invite links and server passwords grant access — keep them confidential and share them only over channels you trust.

3. Free trial

We may offer a free trial with a limited allocation (for example, a capped number of calls and/or a limited time window). Trials are provided for evaluation, "as is," with no obligation, and we may change, limit, suspend, or end a trial, or the trial program, at any time. Allocations that expire or are exhausted stop working until upgraded or renewed.

4. Acceptable use

You will not, and will not allow anyone to, use the Service to:

  1. violate any law or regulation or infringe any third-party right;
  2. record, monitor, or intercept any communication without obtaining all legally required consents of the participants (call-recording and consent laws vary by location — compliance is your responsibility);
  3. transmit unlawful, harassing, abusive, defamatory, or infringing content, or content harmful to minors;
  4. distribute malware or attempt to gain unauthorized access to, disrupt, overload, or attack the Service or its infrastructure (including denial-of-service, flooding, or probing);
  5. circumvent usage controls, allocations, authentication, or rate limits;
  6. resell, sublicense, or provide the Service to third parties except as expressly permitted by your plan. We may investigate and take action (including suspension) for suspected violations.

5. Fees, billing, and renewal

Paid plans are billed as described at purchase or in an Order (for example, per company/tenant or by token allocation). Fees are exclusive of taxes, which are your responsibility. Plans may renew as described at purchase; you are responsible for cancellation before renewal. Except as required by law or expressly stated, fees are non-refundable. Non-payment may result in suspension or termination and loss of allocation.

6. Customer data and privacy

Call content is end-to-end encrypted and is not accessible to us. To operate, secure, meter, and bill the Service, we do process limited operational and connection metadata, which may include: IP addresses, timestamps, session/meeting identifiers, connection and call state events, token/usage records, browser/device characteristics, and diagnostic logs. We use this data to run the Service, prevent abuse and fraud, enforce these Terms, meter usage, and improve reliability and security. Our handling of this data — including purposes, retention periods, and your rights — is described in our Privacy Policy at https://hivebot.co/alt-rtc-privacy.html, which is incorporated by reference. You are responsible for your own compliance obligations (including any notices/consents your users require) arising from your use of the Service.

7. Availability; no service-level warranty

Unless a separate written service-level agreement (SLA) applies, the Service is provided on an "as available" basis with no uptime or availability guarantee. We may perform maintenance, and may modify, suspend, or discontinue features, with reasonable notice where practicable.

8. Suspension and termination

We may suspend or terminate your access for: breach of these Terms (including Section 4), non-payment, security or abuse concerns, or as required by law. You may stop using the Service at any time. Upon termination, your right to access the Service ends; allocations and access are forfeited. Sections that by their nature should survive (including 4, 5, 6, 9–14) survive termination.

9. Intellectual property

The Service, the website, the software behind them, and all related intellectual property are owned by us and our licensors. These Terms grant you no ownership and only a limited right to use the Service per your plan. Our names, logos, and marks may not be used without permission. Feedback you provide may be used by us without obligation.

10. Warranty disclaimer

THE SERVICE AND WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT CALLS WILL CONNECT IN ALL NETWORK CONDITIONS. [Some jurisdictions do not allow certain disclaimers; parts of this section may not apply to you.]

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL; AND (b) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (i) THE FEES YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM OR (ii) USD $100. For free trials and free use of the website, our liability is limited to USD $100 to the extent permitted by law.

12. Indemnification

You will defend, indemnify, and hold us harmless from third-party claims, damages, and costs (including reasonable legal fees) arising from your use of the Service, your content or communications, your users, or your breach of these Terms or applicable law.

13. Changes to the Service or Terms

We may update these Terms; material changes will be posted with an updated effective date and, where required, notified to you. Continued use after changes take effect constitutes acceptance. If you do not agree, stop using the Service.

14. Governing law; disputes; general

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator seated in San Mateo County, California, and conducted in English; judgment on the award may be entered in any court of competent jurisdiction. Disputes will be arbitrated only on an individual basis, and each party waives any right to bring or participate in a class, collective, or representative action. Notwithstanding the foregoing, either party may bring an individual claim in small-claims court, and either party may seek injunctive or other equitable relief in the courts of San Mateo County, California to protect its intellectual property or confidential information, to whose exclusive jurisdiction the parties consent for that purpose. You will comply with all applicable export-control and sanctions laws. These Terms (with any Order and the Privacy Policy) are the entire agreement regarding the Service. If any provision is unenforceable, the rest remains in effect. You may not assign these Terms without our consent; we may assign them to an affiliate or successor. Notices to us: support@alterante.com.

15. Contact

Alterante Inc.
P.O. Box 4007, Menlo Park, CA 94026
650-265-7894
support@alterante.com
https://www.alterante.com